SHIPPING + RETURNS

I am a one woman show and while I make every attempt to ensure each of my products are to perfection, but I am human and humans make mistakes. I take a lot of pride in hand-pouring and small batching each item in-house. My candles are made using natural soy wax, pure fragrance oils, and cotton paper wicks, resulting in a candle that is cleaning-burning, true-to-scent, and long-lasting. All soaps are mixed and formulated with skin-loving, cruelty free oils and butters. Cutting boards and home items are made by hand with love and attention. So if your item is not to your expectation or if there is a problem, the return policy is outlined below.

SHIPPING + LEAD TIMES

Orders ship via USPS Flat Rate, Priority Mail or UPS at this current time. New shipping options will be made available soon.

If your order includes QUICKSHIP items, this means they're available in-house and will ship out within the next 2-3 business days. Specific processing times are listed on each product.

For all other items, please refer to the lead times listed on the product page. 

Retail orders ship 3-5 business days after our receipt of your order. This includes crafting, packaging and labeling.

Custom, bulk and wholesale orders ship, please contact me for current lead times for delivery. Updates will be given via email.

DAMAGES + EXCHANGES

If your order was damaged in the mail, please email (1) a photo of the damaged product, and (2) a photo of the package as you received it to sophia@amenaturals.com. Please include your order number in your email and I will make every reasonable effort to accommodate your exchange. 

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at sophia@amenaturals.com

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return. Due to then nature, of some of our products, I will not be able to accept some items as returns, but I can accommodate you in exchange or refund if you are not completely satisfied. 

PICK-UPS + DROP-OFFS

To forego shipping costs and to pick up your order locally, please contact us PRIOR to placing your online order.

Local drop-offs are available within NYC and the lower Hudson Valley for a delivery fee.